Returns, Refunds and Warranty Policy

Returns, Refunds and Warranty Policy

Before returning an item

Email info@wenergy.co.za with the order or invoice number, reason for return and clear photos where relevant. Written return authorisation is required before goods are sent or delivered.

Change-of-mind returns

A request to return an unused, unopened and standard-stock product should be made within 30 calendar days after delivery. The product must be complete, undamaged and in its original packaging with manuals and accessories. Reasonable delivery, collection, inspection, installation, special-order and loss-in-value costs may be deducted where permitted by law and disclosed before the return is completed.

Defective, incorrect or damaged goods

Customers should notify us promptly if goods are defective, incorrectly supplied or damaged in transit. We will assess the product and provide the repair, replacement, refund or other remedy required by applicable law. Transit damage should preferably be reported within 7 days with photos of the goods and packaging, without limiting statutory rights.

Items not normally eligible for change-of-mind return

• Custom, configured or special-order products.
• Products that have been installed, altered, damaged or used.
• Opened products that cannot reasonably be resold as new.
• Services and installation work already performed, except where the law provides otherwise.

Installed systems

Installed-system cancellations, removals and refunds depend on the accepted quotation, work completed, reusable equipment, site-specific materials and applicable consumer law. Any proposed deduction will be explained before finalising an approved return.

Manufacturer warranties

Warranty periods and remedies vary by brand and model. Manufacturer or authorised-distributor warranty terms apply to equipment. Proof of purchase, serial numbers, installation information and diagnostic evidence may be required. Warranty does not normally cover misuse, unauthorised repair, incorrect installation, poor ventilation, external damage, surges, lightning, flooding, fire or failure to follow instructions.

Refund timing

Approved refunds are processed after inspection and confirmation of the amount due. We aim to initiate approved refunds within 30 calendar days, while bank processing times may vary.

Return address

Returns and physical drop-offs are by prior appointment only. The authorised return location will be confirmed in writing. The registered office is 42 Discovery Dr, Crown, Johannesburg, Gauteng, 2161, South Africa.

Last updated: 17 October 2026