Billing and Payment Policy

Billing and Payment Policy

Prices and invoices

Prices are displayed in South African rand. The applicable price, VAT treatment, delivery charge and any installation charge are shown on the product page, at checkout, or on the formal quotation and invoice.

Payment methods

Available payment methods are displayed at checkout or on the invoice and may include electronic funds transfer and secure card payment through PayGate or its authorised payment service provider. Wenergy, trading as Wenergy, remains responsible for the sale, customer support, fulfilment and dispute handling.

Payment confirmation

EFT payments are treated as received only once cleared funds reflect in the nominated business bank account. Customers should use the order or invoice number as the payment reference. Card authorisation does not guarantee fulfilment where a transaction is later reversed, declined or identified as fraudulent.

Order verification

We may contact the customer to verify an order, billing details or payment. Orders may be held while payment or identity checks are completed.

Refunds

Approved refunds are returned using the original payment method where reasonably possible. Bank-processing times are outside our control. Refund eligibility and deductions are explained in the Returns Policy.

Security

The website does not store complete payment-card details. Customers should never send card numbers, PINs or one-time passwords by email or WhatsApp.

Last updated: 17 October 2026